Field Sampling Technician
We are seeking a hard-working and highly motivated Sampler with strong abilities to become a part of a fun and dynamic team in the rapidly-growing cannabis industry throughout the United States. The Sampler role is an extremely important one within the company and requires a multifaceted skill set. Driving to multiple sites, the successful candidate will be the first impression for many customers. An ability to work across a variety of tasks oftentimes in stressful situations is an essential attribute for the successful candidate. The role of Sampler is to work with customers to perform random sampling of cannabis products in accordance with CA State Regulations including taking custody of, documenting, and transporting the samples. The job involves significant interactions with customers and Company employees at varying work locations in wide geographic areas. KEY RESPONSIBILITIES: ● Perform cannabis sampling for chemical and microbiological tests ● Maintain sample integrity ● Completion of chain-of-custody forms ● Identify and minimize sampling errors ● Provide excellent customer interaction and support ● Log samples and payment into our database and MyLab ● Adheres to sample intake policies, procedures, and state/local regulations ● Perform a variety of clerical tasks that include maintaining spreadsheets, managing and organizing customer records, managing shipments ● Helps support the sales and marketing development when needed ● Log customer’s concerns and complaints ● Performs other duties and assumes other responsibilities as apparent, or as delegated ● Respect and maintain the confidentiality of clients that utilize testing services ● Load, unload, prepare, inspect and operate a company vehicle REQUIRED SKILLS AND EXPERIENCE: ● Previous experience in customer service job a plus ● Background in biological or chemical or agricultural sciences is preferred ● Able to maintain adherence to routes and schedules without direct supervision ● The ability to maintain a cheerful, helpful disposition during complex customer interactions with maintained integrity during the sampling process ● Cannabis industry experience a huge plus and/or curiosity in the science of cannabis a plus ● Drive 2 to 8+ hours per-day ● Able to move/lift up to 50 lbs unassisted ● Perform sampling while seated and or standing for 2 to 6 hours per day ● Ability to prioritize and independently work on multiple assignments without missing deadlines ● Strong attention to detail and able to follow detailed work instructions ● Excellent communication skills, both written and verbal; able to clearly communicate technical information to customers without reliance on jargon ● Good interpersonal skills that promote collaboration with SH team and customers. ● Willingness to proactively identify, propose solutions for, and escalate quality problems. ● Quickly acquire proficiency in job specific software applications, both on mobile devices and laptop computers ● Experience with Salesforce, Fresh Sales, Zendesk, Fresh Desk and other CRMs a plus ● Must be 21 years old or older ● Must have completed at least 2 years of college coursework COMPENSATION: ● Hourly based position based on experience. ● Benefits including Dental, Vision, Health Insurance, and PTO. Employee Stock Option Program: Think you’ve got the skills were looking for? Great! Send us your resume, salary requirements and explain why you are the ideal candidate. Steep Hill Labs, Inc. is an equal opportunity employer with a great company culture.