Cannabis Retail Associate
NorCal Cannabis Co is one of California’s largest vertically integrated cannabis companies, with operations ranging from seed to store. We are on a mission to radically transform the cannabis industry. Doing this requires us to think differently and to question conventional approaches, therefore it's essential to have a diverse team of the very best people with all types of backgrounds and experiences to bring the best ideas to life. We are committed to maintaining an environment where all of our team members have the opportunity to be heard, to make an impact and to do the best work of their lives while building an industry from the ground up. Our mission is to change stigmas and enhance the lives of our customers and patients by delivering the unexpected, and we're looking for a Cannabis Retail Associate to help do just that. A Cannabis Retail Associate is responsible for providing our customers with exceptional service by meeting individual needs, exceeding expectations and demonstrating excellent knowledge of products. In this role, you will also be serving as a “NorCal Cannabis Ambassador” by promoting our core values. Our Passion to bring people together is conveyed through creating a best in class cannabis retail experience. What You’ll Do Make a human connection with the customer to understand their needs and suggest solutions that are the best fit for the customer’s lifestyle. Ensure all customer questions and concerns have been attended to and the customer feels comfortable with the product being purchased Meet/exceed personal sales and KPI goals Deliver our values to the customer through an experiential and seamless manner Engage customers through exciting product experience, education and demonstrations Stay up to date on all product knowledge, consumption methods, effects, and what differentiates between brands and products. Exercise high standards of professional maturity Treat peers, leaders and partners with respect Ensure all training, both self initiated and required by company, are completed in a timely manner and applied in practice Take ownership of personal growth and development by seeking constructive feedback from store leaders Follow and execute all processes for operational compliance including cash/credit handling, backroom processes, customer confidentiality and inventory integrity Maintain high standards of visual merchandising on the sales floor and as well as back of house Ensure all displays are functional, accompanied by proper signage, and immaculate Stay up to date on current promotions and inventory levels of current products and new releases. Actively participate in and stay engaged with community events, outreach programs, and employee activities to help build community trust and team cohesion What You’ll Need Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization Cannabis experience is a plus High level of organization, patience and flexibility 3+ years of retail or hospitality experience Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously Proven ability to drive and exceed individual and store results Ability to maintain high standards in a fast paced, dynamic, constantly evolving environment Able to work days, nights, holidays and weekends Follows store/company code of conduct Minimum 21 years of age What we bring to the table Our co-workers are a close-knit, intelligent, and motivated team. We care about you. We offer competitive health, dental, and vision insurance benefits for employees and their dependents. Product discounts. We value diversity and inclusivity. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.